ABOUT US
California Domestic Water Company is a not-for-profit mutual water company offering shareholders and their customers a reliable, local resource that eliminates or significantly reduces the need to purchase more expensive imported water from Northern California or the Colorado River.
The Company’s system begins in Los Angeles County and ends in north Orange County, crossing through El Monte, Industry, Whittier, La Habra, La Habra Heights, and Brea. Along the way, strict quality testing protocols ensure drinking water meets all state and federal safety standards.
Our History
Our History
Community
Service You Can Rely On
California Domestic Water Company operates an extensive system of treatment facilities, wells, pumps and pipelines to deliver water to our shareholders. Through thoughtful investments and carefully planned maintenance, we provide a reliable and cost-effective water supply resources for our three majority shareholders.
Serving our Majority Shareholders
California Domestic Water Company is a not-for-profit mutual water company that delivers water exclusively to shareholders. The current shareholders consist of three wholesale water providers. The Company is governed by a Board of Directors elected by shareholders.
To ensure water quality, the Company is regulated under provisions of the federal Safe Drinking Water Act. The Company must comply with rules imposed by Los Angeles Regional Water Quality Control Board, Los Angeles Local Agency Formation Commission, and South Coast Air Quality Management District, as well as local, state, and federal rules and regulations.
Simplifying Service for Retail Customers
Over the last 25 years, California Domestic Water Company has been taking steps to become a 100% wholesale water provider. Since the Company’s retail shareholders account for a small percentage of total water deliveries, the Company aims to streamline operations and resources to better serve its shareholders and their customers.
About 160 residential properties are shareholders. The Company no longer maintains any retail water facilities, which means these shareholders are serviced through the City of La Habra and Suburban Water Systems. Those systems charge the Company for services to those shareholders, and the Company then bills shareholders at the Company’s established rates.
To streamline water service and billing, the Company is offering to buy back shares from retail shareholders and move those accounts to the appropriate water provider.
Collaboration
Planning for the Future
California Domestic Water Company is committed to building and sustaining the resources needed to provide shareholders with a resilient water supply and diverse water rights portfolio, now and for the future.
A Plan Created with Shareholders In Mind
Collaboration. Community. Commitment. is an illustration of California Domestic Water Company’s dedication to engaging shareholders and ensuring their input and recommendations are thoughtfully represented in the Company’s future vision and planning. A primary tenet of the process, the Strategic Planning Committee asked CV Strategies to facilitate a series of meetings with shareholders designed to solicit comments directly related to water operations, capital planning, outreach and regional leadership. The Company is firmly committed to maintaining an open dialogue with its shareholders and continuously providing a forum, whether through this planning process or through regular meetings and correspondence, to obtain constructive feedback.
The Company developed a Strategic Plan to guide the organization as it works to provide highly competitive water service while supporting stewardship of the region’s precious water supply. This document reflects the Company’s planning goals, including an organizational analysis and a series of strategic initiatives that will help the Company achieve its long-term vision. The Strategic Plan is a living document that is intended to evolve with the Company.
Highlights
Shareholders generally believe they are receiving good value, exceptional service and superior system reliability at a fair price. They are confident that the Company is well positioned to address emerging contaminant concerns, water supply needs and other issues as they arise. | |
Shareholders appreciate the Company’s focus on succession planning and long term capital improvements. | |
Shareholders believe the Company’s communications are sufficient, but are interested in additional engagement tools to assist in their outreach to their retail customers. |
The Company’s participation in local and regional organizations is a benefit to shareholders, and they appreciate the direct representation on their behalf. | |
Shareholders welcome the Company’s attitude of trust and openness and acknowledge a mutual responsibility and shared commitment to prioritizing thoughtful collaboration and engagement now and in the future. |
Commitment
Delivering Clean, Safe Water is our Top Priority
Extensive Sampling and Testing for Quality Assurance
Cal Domestic operates and maintains advanced water treatment systems and conducts extensive sampling and testing to ensure the water delivered to Shareholders meets all health and safety requirements. Each year, Cal Domestic collects more than 2,000 samples that are tested for constituents as required by state and federal regulations. The findings are reported in Cal Domestic’s annual Consumer Confidence Report.